Cancellation Policy

This Cancellation Policy explains how cancellations and rescheduling requests are handled for mobile repair, roadside assistance, diagnostics, maintenance, trailer service, generator service, and other approved service calls provided by NYC Mobile Diesel Repair Co.

Because our service model involves mobile dispatch, travel, technician scheduling, and sometimes ordered parts, cancellation terms may depend on when the request is canceled and what resources have already been committed.

This policy should be read together with our Service Terms and any estimate, invoice, authorization, or other service-specific agreement.

How to Cancel or Reschedule Service

If you need to cancel or reschedule a service call, contact NYC Mobile Diesel Repair Co. as soon as reasonably possible.

For time-sensitive roadside or mobile service changes, calling is generally the fastest option.

Phone: (929) 687-5503

Email: admin@mechanick.io

When contacting us, provide:

Customer or company name
Telephone number
Vehicle or equipment type
Service location
Scheduled or requested service
Whether the equipment has moved
Whether another provider has already completed the repair

A cancellation or rescheduling request is considered received once it has been communicated to us through an available contact method.

Cancellations Before Dispatch

If a service request is canceled before a technician has been dispatched or travel has begun, the cancellation may generally be processed without the same dispatch-related costs that can apply later.

However, charges may still apply if:

Parts were specially ordered
Non-returnable materials were obtained
Diagnostic preparation was already performed
A deposit was subject to separate terms
Other authorized expenses were already incurred

This policy does not establish a universal cancellation fee.

Any applicable charge depends on the specific service agreement.

Cancellations After Dispatch

Once a technician or service vehicle has been dispatched, time, travel, and operating resources have already been committed.

If the customer cancels after dispatch begins, applicable charges may still be due.

These may include, where disclosed or agreed:

Dispatch charges
Service-call charges
Travel-related charges
Other authorized costs

Customers should notify us immediately if the truck, trailer, generator, or equipment no longer requires service.

This includes situations where the vehicle restarts, is towed, is moved, or receives assistance from another provider.

Cancellations After Technician Arrival

If a technician arrives at the service location and the customer decides not to proceed, charges may still apply for work or resources already provided.

Depending on the circumstances, this may include:

Dispatch
Travel
Service-call time
Diagnostic work
Inspection
Labor already performed
Materials already used

The customer is not required to approve additional repairs simply because the technician has arrived.

However, canceling further work does not automatically eliminate charges for services already authorized and performed.

No-Shows and Inaccessible Equipment

A service call may be treated as unsuccessful or canceled if the technician cannot reasonably access the vehicle or equipment.

Examples include:

Incorrect service location
Vehicle or equipment moved without notice
Locked yard or facility
Missing keys
No authorized representative available
Security restrictions
Customer cannot be reached
Equipment unavailable at the agreed location

Where dispatch or travel has already occurred, applicable service-call or travel charges may still apply.

Customers are responsible for providing reasonably accurate location information and arranging lawful access before service begins.

Rescheduling Service

Customers may request to reschedule a confirmed service call.

A new service time depends on:

Technician availability
Current workload
Service location
Parts availability
Weather
Traffic
Site access
Nature of the repair

The original appointment or estimated service window is not guaranteed to remain available after rescheduling.

If the vehicle or equipment has moved, the updated location should be provided before a new service time is arranged.

Parts, Deposits, and Special Orders

Cancellation does not automatically remove responsibility for parts or materials already ordered for an authorized repair.

Some components may be:

Special order
Non-returnable
Programmed
Custom
Subject to restocking charges
Ordered specifically for one vehicle or machine

If the customer cancels after authorizing such parts, applicable costs may remain due.

If a deposit was required, the refundability of that deposit depends on the terms provided for the specific transaction.

This general policy does not state that every deposit is refundable or non-refundable.

Roadside and Emergency Service Cancellations

Roadside and urgent service calls may move into dispatch quickly.

If circumstances change after requesting service, contact us immediately.

Examples include:

Truck starts again
Another provider arrives
Vehicle is towed
Fuel is obtained elsewhere
Driver regains vehicle access
Equipment is moved
Repair is no longer needed

If dispatch or travel has already begun, applicable charges may still apply.

Submitting a cancellation after the technician is already traveling does not automatically make the service call free of charge.

Cancellations by NYC Mobile Diesel Repair Co.

We may cancel, delay, or reschedule service when reasonably necessary.

Reasons may include:

Unsafe roadside conditions
Severe weather
Restricted site access
Technician unavailability
Equipment outside mobile service capability
Missing authorization
Parts unavailability
Dangerous working conditions
Other operational circumstances

If the required repair cannot reasonably be completed in the field, we may recommend towing, relocation, or another repair option.

A cancellation or service change caused by field conditions does not automatically eliminate charges for authorized diagnostic, travel, or other work already performed.

Refunds and Applicable Charges

Canceling a service does not automatically create a right to a full refund.

Any amount refundable after cancellation depends on what has already occurred.

Relevant factors may include:

Dispatch
Travel
Diagnostic work
Labor performed
Parts ordered
Parts installed
Materials used
Deposits
Special-order items
Other authorized charges

If a prepaid amount exceeds the charges properly due, any remaining amount will be handled according to the applicable service agreement and legal requirements.

This Cancellation Policy does not publish a fixed cancellation fee, no-show fee, or dispatch fee.

Any such charge should be communicated as part of the specific service arrangement.

Relationship to Our Service Terms

This Cancellation Policy should be read together with the Service Terms.

The Service Terms govern broader service matters including:

Dispatch
Diagnostics
Repair authorization
Parts
Payments
Customer responsibilities
Safety
Field-service limitations
Additional repairs

Where a transaction-specific estimate, invoice, work order, or authorization contains more specific cancellation terms, those terms may control the applicable service to the extent permitted by law.

Changes to This Cancellation Policy

We may update this policy to reflect changes in:

Scheduling practices
Dispatch procedures
Parts policies
Payment practices
Service operations
Applicable legal requirements

The current version will be posted on this page with an updated revision date.

Contact NYC Mobile Diesel Repair Co. About a Cancellation

To cancel or reschedule a service request, contact:

NYC Mobile Diesel Repair Co.